Hot Tub Policies


Price includes MA state sales tax, delivery. 

( hot tub placement is included for customers inside our service area)

☆ ( scroll past policies to view hot tubs, but come back to read our policies)

☆ All brand new hot tubs come with a no hassle long term, onsite parts & labor warranty. You can download  these on our policies / downloads page or from where you can also find all other info on any hot tub you may be interested in.

All hot tubs include basic shipping and curbside delivery up to $500.00. If your location or hot tub size requires special freight or any additional services, craning  or trucking costs they are the consumers responsibility. Our shipping fee is a quote only, on occasion the trucking company will charge more than expected. Some larger hot tubs 85x85 or 91x91 may require a forklift which is not included in your price. Also if your location is not acceptable the trucking company has the right to refuse delivery and you will need to pay a third party. Aquatic Technologies Inc. Can also can be hired to meet the truck and assist with unloading but we do not provide heavy or hydraulic equipment. Aquatic Technologies Inc. Will place on the ground only or on a 2 step high deck which may be included so long as there are no obstacles or dangerous pathways. You may be required to send us some pictures of your landscape before we commit to the move. 

 You may also purchase an additional Labor warranty from Aquatic Technologies Inc. For up to 10 years on and after your manufacturer warranty.  Ask for details.

☆ Aquatic Technologies Inc. Is your warranty service provider inside of our service area. Otherwise Strong Spas Inc. will provide you with a qualified Warranty Service provider in your area.

☆ All Hot tub Sales Are Non Refundable Once Your Special Order is placed or hot tub has been delivered.

☆ If you purchased your hot tub from our local stock in Mattapoisett MA and have not taken delivery yet you may have a 100% refund. If we have packed, wrapped or loaded your hot tub for delivery or it is in route there will be a 10% to 20% restocking fee depending on our time and materials involved.

☆ We have hot tubs available from Strong Spas quick ship program which are on stand by, ready to ship. These hot tubs are Guaranteed in 1 to 3 weeks. 

Special order or custom hot tubs are guaranteed in 4 to 6 weeks. 

☆ No hot tub may be returned which has been delivered for a color differential due to online pictures. Some colors, smartphone displays and pc monitors differ in pixels and filters.  We can provide samples of some hot tub shells and cabinets. 

☆  No hot tub may be returned because it is to small. It is recommended to buy bigger if your not sure what size you want / need.

( 40% restocking fees will apply) unless you purchase an equal value or upgraded value hot tub.

☆ Strong Spas return policies are not Aquatic Technologies Inc. Return policies. Their policies shown are for dealers and big box stores.

☆ Strong Spas factory warranties are very inclusive and are posted on Strong Spas website as well as on our policies & more page. and as a dealer we stand by all of Strong Spas Warranties.

☆ Any Overstock or Refurbished, A-B class or Factory Recertified hot tubs are limited to a 30 to 90 day warranty on mechanics, electronics, Heaters  and plumbing. Most are as is unless otherwise agreed to in writing. You can purchase an additional repair warranty on and after your factory warranty. 

☆ If you purchase your hot tub and live within our service are we are your warranty service professionals. If you live outside of our service area then you must contact Strong Spas Customer Service to have a service provider provided 

Pay For your hot tub over time with our partner