Our usual service call fee is $125.00 (This covers the first 1/2 hour onsite for diagnosis) if you live within 60 minutes from us. We are based in Acushnet, MA which covers the majority of our service area however some area which are very rural or off the beaten path will call for up to an additional $125 for the initial service call which always covers the diagnosis of your hot tub issue and an estimate for repair. Whenever possible we will have your parts on our truck and make the repair the same day. We then bill at $125 per hour.
☆ Plumbing repair warranties are 60 days from the date of the repairs made. Due to the possibility of pump or heater failure or your water over heating or freezing we provide a limited warranty on any and all plumbing repairs made. New hot tub plumbing is warrantied for 90 days from the date you take delivery.
All Special order or installed parts are non refundable and must be returned to the manufacturer if there are any problems with the parts etc. If we have your part in stock we will replace it immediately and you will need to pay for the replacement. If after the part gets tested by the manufacturer which could take up to 90 days and is deemed to be manufacturer defective a refund will be applied if the part or parts are deemed to be used error or damaged onsite you will not be refunded. Aquatic Technologies Inc stands by the manufacturer warranty on most parts. Labor is warranted as well for up to 90 days on all parts unless you pay for an extended warranty through us.
Should Aquatic Technologies Inc. Appove a return otherwise there will be a 40% restocking fee. Should any part fail and we do not have one in stock a new one will need to be ordered immediately by you or the wait for a new replacement could be 2 weeks to 4 weeks. Labor is not warrantied by any manufacturer and you will be expected to pay a minimum fee for removal and replacement of any new part based on your hot tub.
Strong Spas 90 day 100% refund is less our profit and any fees that were or will be charged for delivery and repacking your hot tub.
90 Day 100% Money Back Risk-Free Return Policy on Hot Tubs
We’re so sure that you are going to love your Strong Spa that we can offer this amazing return policy. If within the first 90 days of ownership you are not completely satisfied with your Strong Spa, we will take it back and refund 100% of your purchase price, require no return shipping costs and no restocking fees. We’ll even pick it up at your curb!
If you should decide to return your spa, you must first obtain a Return Merchandise Authorization (RMA) number by calling our customer service number during business hours and we will arrange to pick up your spa and refund your full purchase price. No restocking fees and no return shipping costs, ever!
The spa must be at curbside, and ready for pickup at the scheduled time and date. The spa must be in the same condition in which it was originally delivered. Any abuse, modifications, or excessive wear and tear will be cause for refusal of the return.
Only the original purchase price will be refunded. All other costs or expenses are specifically excluded. After the spa has been returned and inspected the refund will be made to the account used for the original purchase. Return Policy applies to strongspas.com online purchases only.
30 day Parts, Accessories and Furniture Return Policy
If you need to return an item, you must first obtain a Return Merchandise Authorization (RMA) number by calling our customer service number during business hours. Returns without RMA numbers cannot be accepted. You are responsible for safe return shipping, so please make sure that your return is adequately packed and insured. Read the return conditions below:
☆ Remember to Register your hot tub for warranty purposes
☆ No hot tub may be returned which has been delivered for a color differential due to online pictures. Some colors, smartphone displays and pc monitors differ in pixels and filters.
☆ No hot tub may be returned because it is to small.
☆ strong Spas return policies are not Aquatic Technologies Inc. Return policies. Their policies shown are for dealers and big box stores.
☆ Strong Spas factory warranties are very inclusive and are posted on strong Spas website as well as on our policies & more page. and as a dealer we stand by all of Strong Spas Warranties.
☆ Any Overstock or Refurbished, A-B class or Factory Recertified hot tubs are limited to a 30 to 90 day warranty on mechanics, electronics, Heaters and plumbing. Most are as is unless otherwise agreed to in writing.
☆ If you purchase your hot tub and live within our service area we are your warranty service professionals. If you live outside of our service area then you must contact Strong Spas Customer Service to have a service provider provided for you.
Aquatic Technologies Inc. Is an authorized Strong Spas Factory Warranty Service Provider
☆ should your hot tub have anything wrong with it upon delivery you will need to document it, inspect and sign for it. If you did not hire us to do so.
☆ Hot Tub Parts warranty: Any hot tub part which is under warranty in a used hot tub which is out of warranty is covered by the part manufacturer only. The manufacturer covers the part only after it has received the part (s) back for testing and or visual inspection.
At that time if the part is deemed faulty it will be replaced. The labor is generally not warrantied unless you purchase a labor warranty for your product. The manufacturers of hot tub parts for out of warranty hot tubs is not covered. Aquatic Technologies Inc. Stands by its craftsmanship on all installations however old parts break and if another part on your hot tub breaks while we are working on your hot tub we are not responsible for old or aging parts.
☆ Special order parts are non refundable under any circumstances once your order has been placed. Any installed parts can only be returned if they are faulty. No labor is ever refundable
☆ Any tampering, repair attempts etc by anyone other than Aquatic Technologies of any hot tub or part of a hot tub while under warranty will void
☆ PLUMBING WARRANTY
Strong Spa Madrid Premium
Please feel free to download anything here you find helpful for your service or equipment.
Acrylic Colors (png)Download
Hot tub cover order work sheet (pdf)Download
Strong Durasport Warranty - Final 011018 (pdf)Download
Strong Premium Warranty - Final 011018 (pdf)Download
Strong Summit Warranty - Final 011018 (pdf)Download
Strong Avant Series Warranty - Final 0011018 (pdf)Download
Balboa hot sheets_VS500Z 54368-02_97_A (pdf)Download
Balboa 500V series program guide (pdf)Download
Left Overs / Warranty A-B Quality Acrylic & Roto (2) (pdf)Download
return policies (docx)Download