Hot Tubs & Parts Return Policy

Please read

Please Remember To Register Your New Hot Tub on 

(simply go to the register your spa link)

☆ If you purchased a new hot tub and live Inside of our posted service are we are your warranty service provider. Outside of our service area Strong Spas will provide you with a service provider. If we provide your service outside of our service area Travel service fees will apply. 

☆ All Hot tub Sales Are Final once Special Order is placed or hot tub has been delivered.

☆ If you purchased your hot tub from our local stock in Mattapoisett MA and have not taken delivery yet you may have a 100% refund. If we have packed, wrapped or loaded your hot tub for delivery or it is in route there will be a 10% to 20% restocking fee depending on our time and materials involved.

☆ No hot tub may be returned which has been delivered for a color differential due to online pictures. Some colors, smartphone displays and pc monitors differ in pixels and filters.   

☆ No hot tub may be returned because it is to small.

☆ strong Spas return policies are not Aquatic Technologies Inc. Return policies. Their policies shown are for dealers and big box stores.

☆ Strong Spas factory warranties are very inclusive and are posted on strong Spas website as well as on our policies & more page. and as a dealer we stand by all of Strong Spas Warranties.

☆ Any Overstock or Refurbished, A-B class or Factory Recertified hot tubs are limited to a 30 to 90 day warranty on mechanics, electronics, Heaters  and plumbing. Most are as is unless otherwise agreed to in writing. 

☆ If you purchase your hot tub and live within our service area we are your warranty service professionals. If you live outside of our service area then you must contact Strong Spas Customer Service to have a service provider provided for you.

Aquatic Technologies Inc. Is an authorized Strong Spas Factory Warranty Service Provider 

☆ should your hot tub have anything wrong with it upon delivery you will need to document it, inspect and sign for it. If you did not hire us to do so. 

☆ Hot Tub Parts warranty: Any hot tub part which is under warranty in a used hot tub which is out of warranty is covered by the part manufacturer only. The manufacturer covers the part only after it has received the part (s) back for testing and or visual inspection. 

 At that time if the part is deemed faulty it will be replaced. The labor is generally not warrantied unless you purchase a labor warranty for your product. The manufacturers of hot tub parts for out of warranty hot tubs is not covered. Aquatic Technologies Inc. Stands by its craftsmanship on all installations however old parts break and if another part on your hot tub breaks while we are working on your hot tub we are not responsible for old or aging parts. 

☆ Special order parts are non refundable under any circumstances once your order has been placed. Any installed parts can only be returned if they are faulty.  No labor is ever refundable

☆ any tampering, troubleshooting   or attempted repairs by the homeowner or another service provider will void any and all parts or hot tub warranty. 

Strong Spa Madrid Premium

Strong Spa Madrid Premium

Helpful Downloads, warranty info, refund policies

Please feel free to download anything here you find helpful for your service or equipment. 

Acrylic Colors (png)


Hot tub cover order work sheet (pdf)


Strong Durasport Warranty - Final 011018 (pdf)


Strong Premium Warranty - Final 011018 (pdf)


Strong Summit Warranty - Final 011018 (pdf)


Strong Avant Series Warranty - Final 0011018 (pdf)


Balboa hot sheets_VS500Z 54368-02_97_A (pdf)


Balboa 500V series program guide (pdf)


Left Overs / Warranty A-B Quality Acrylic & Roto (2) (pdf)


return policies (docx)


Owners Manuals

Strong Roto Manual (pdf)


Strong Acrylic Manual ENG (pdf)


Aquatic Technologies Policies and More

Aquatic technologies Inc. Business card

Return Policies & More

See downloads above