Hot Tub Return Policy

Please read

Please Remember To Register Your New Hot Tub on 

( simply g to the register your spa link )

☆ If to purchased a new hot tub and live Inside of our posted service are we are your warranty service provider. Outside of our service area Strong Spas will provide you with a service provider. If we provide your service outside of our service area Travel service fees will apply. 

☆ All Hot tub Sales Are Final once Special Order is placed or hot tub has been delivered.

☆ If you purchased your hot tub from our local stock in Mattapoisett MA and have not taken delivery yet you may have a 100% refund. If we have packed, wrapped or loaded your hot tub for delivery or it is in route there will be a 10% to 20% restocking fee depending on our time and materials involved.

☆ No hot tub may be returned which has been delivered for a color differential due to online pictures. Some colors, smartphone displays and pc monitors differ in pixels and filters.   

☆ No hot tub may be returned because it is to small. ( 40% restocking fees will apply) unless you purchase an equal value or upgraded value hot tub.

☆ strong Spas return policies are not Aquatic Technologies Inc. Return policies. Their policies shown are for dealers and big box stores.

☆ Strong Spas factory warranties are very inclusive and are posted on strong Spas website as well as on our policies & more page. and as a dealer we stand by all of Strong Spas Warranties.

☆ Any Overstock or Refurbished, A-B class or Factory Recertified hot tubs are limited to a 30 to 90 day warranty on mechanics, electronics, Heaters  and plumbing. Most are as is unless otherwise agreed to in writing. 

☆ If you purchase your hot tub and live within our servicWhat do u have?e are we are your warranty service professionals. If you live outside of our service area then you must contact Strong Spas Customer Service to have a service provider provided for you.

Aquatic Technologies Inc. Is an authorized Strong Spas Factory Warranty Service Provider 

☆ should your hot tub have anything wrong with it upon delivery you will need to inspect and sign for it. If you did not hire us to do so. 

Strong Spa Madrid Premium
Strong Spa Madrid Premium

Helpful Downloads, warranty info, refund policies

Please feel free to download anything here you find helpful for your service or equipment. 

Acrylic Colors (png)


Hot tub cover order work sheet (pdf)


Strong Durasport Warranty - Final 011018 (pdf)


Strong Premium Warranty - Final 011018 (pdf)


Strong Summit Warranty - Final 011018 (pdf)


Strong Avant Series Warranty - Final 0011018 (pdf)


Balboa hot sheets_VS500Z 54368-02_97_A (pdf)


Balboa 500V series program guide (pdf)


Left Overs / Warranty A-B Quality Acrylic & Roto (2) (pdf)


return policies (docx)


Owners Manuals

Strong Roto Manual (pdf)


Strong Acrylic Manual ENG (pdf)


Aquatic Technologies Policies and More

Aquatic technologies Inc. Business card

Return Policies & More

See downloads above