We Service All makes & Models Of Hot Tubs & Jetted bath tubs & More
We Service All makes & Models Of Hot Tubs & Jetted bath tubs & More
All policies are subject to change at anytime . However the policies in place at the time of your service will stay in effect . Feel free to print this page.
If we provide your service this does serve as your service agreement. We do our best to provide you with as many details as possible but no two jobs are the same
Please call or email with any questions.
☆Plumbing warranties are 30 days from the date of repair.
Unless agreed to we do not install any parts which we do not provide.
Some repair services are performed on the spot if we have your needed parts on our service vehicle. Before any job is performed a verbal or written estimate will be provided which you will need to agree to. It is common practice for you to have to sign a service agreement Before your service begins and before a repair is performed. In this case we are satisfied with you having this information at your disposal. If you feel the need to sign it then please do and provide us with a copy if you see fit.. If we need to order parts, all parts are paid for 100% in advance and we will then call you to schedule your services after we have your parts in our possession. All estimates and repair quotes are based upon our hourly rate and the ease or difficulty of your repair (s) no special order parts or performed labor will or can be returned or refunded. Any defective parts will not be Reinstalled unless you purchase a new one or your parts manufacturer has authorized the monies or parts for a new one. We are not a manufacturer or distributor of parts nor are we a store or store front. We do not accept returns or offer refunds unless agreed to. Many electronic parts offer no warranty at all after being installed per the distributor. If you want an extended warranty we do offer this option in most cases . Our distributors changed the electronics warranty due to the general public buying and installing parts whom are not qualified to do so.
Beginnjng July 1, 2021 Our diagnosis / service call fee is $150 (This covers up to the first 1 hour onsite). Our minimum fee for any repair is $300 regardless of time spent onsite including the diagnosis fee.
$150 is also our hourly labor rate used for all estimates. Any parts which need to be ordered must be paid for 100% in advance and we will then call you to schedule your services after we have your parts in our possession. All estimates and repair quotes are based upon our hourly rate and the ease or difficulty of your repair (s) no special order parts or performed labor will or can be returned or refunded. Any defective parts will not be Reinstalled unless you purchase a new one or your parts manufacturer has authorized the monies or parts for a new one. We are not a manufacturer or distributor of parts nor are we a store or store front. We do not accept returns or offer refunds unless agreed to. Many electronic parts offer no warranty at all after being installed per the distributor. If you want an extended warranty we do offer this option in most cases . Our distributors changed the electronics warranty due to the general public buying and installing parts whom are not qualified to do so.
☆ Why we charge for diagnostic / service call fees ( see below )
With the internet being what it is some customers will take our findings, order the parts and repair or try to repair it themselves to save money and let's face it we can't do that all day or we couldn't even stay in business so therefore you are paying for our knowledge, Service, experience and skills and our professionalism, fuel, drive time, workers comp insurance, tools, liability insurance and all of the things that make us a business so that we can continue to provide our customers and you with a 5☆ service for many years to come.
☆ if Aquatic Technologies Inc agrees to install parts we did not provide for
another hot tub dealer or manufacturer or if you bought them online and hired us after the fact, we are not liable for the operations of your hot tub after the fact if we did not diagnose it. due to not being the dealer or manufacturer of the part (s) if they are defective or inoperable you will need to go back the parts provider but you are still responsible to pay for our labor.. we are always C.O.D. and your parts / warranty provider will reimburse you.. In most cases we do not install parts that we do not supply. If Aquatic Technologies Inc provides the part (s) , generally we follow the manufacturer limited warranty offer unless you paid for an extended warranty. ( ask for details ) if a manufacturers parts are defective, labor is not included with the part mainly because we cone to your location and that cost time, money fuel employee compensation etc. You can purchase a labor warranty with your parts.. ( ask for details ).
We are based in W. Wareham, MA 02576 and serve about a 30 mile radius or a full circle from our zip code in MA & RI. If you are in our service area you pay the same price as anyone else. If you are not, additional fees / rates may apply. As agreed to.
which covers the majority of our service areas, however some areas which are very rural or off the beaten path will call for an additional fee for the initial service call which always covers the diagnosis of your hot tub issue and an estimate for repair. Whenever possible we will have your parts on our truck and make the repair the same day. We then bill at $150 per hour. Any job involving 2 men or more on your job if necessary will be a $300 minimum for under the deck, or any difficult job. If your breaker with the GFCI is indoors and not near your tub or pool we may need two men for example.
☆ Please understand like any other appliance or machine that has not run properly for a period of time that when repairing one component other issues can evolve and or show up that were there already but could not be discovered without the hot tub or pool running such as flo issues, pump issues, leaks, chewed wires, breaker issues, controller issues, electronics malfunctions and more. We take your service seriously and will keep you in the loop as things evolve. We can only diagnosis what we see at any given time.
☆ Plumbing repair warranties are 30 days from the date of the repairs made. Due to the possibility of pump or heater failure or your water over heating or freezing we provide a limited warranty on any and all plumbing repairs made. New hot tub plumbing is warrantied for 90 days from the date you take delivery.
All Special order or installed parts are non refundable and must be returned to the manufacturer if there are any problems with the parts etc. If we have your part in stock we will replace it immediately and you will need to pay for the replacement. If after the part gets tested by the manufacturer which could take up to 90 days and is deemed to be manufacturer defective a refund will be applied if the part or parts are deemed to be used error or damaged onsite you will not be refunded. Aquatic Technologies Inc stands by the manufacturer warranty on most parts. Labor is warranted as well for up to 90 days on all parts unless you pay for an extended warranty through us.
Should Aquatic Technologies Inc. Appove a return otherwise there will be a 40% restocking fee. Should any part fail and we do not have one in stock a new one will need to be ordered immediately by you or the wait for a new replacement could be 2 weeks to 4 weeks. Labor is not warrantied by any manufacturer and you will be expected to pay a minimum fee for removal and replacement of any new part based on your hot tub.
☆ Any part, pump, heater, controller or equipment pack etc. Warranty is parts only for whatever duration the manufacturer has set to be free from manufacturer defects . Labor costs are not covered nor does the manufacturer cover our losses or costs. Therefore Aquatic Technologies Inc only promises that their craftsmanship and or instalation be free from defect. Labor warranties can be purchased upon or before installation of any components for 20% of the overall cost of labor for 1 year. ( subject to change )
ATTENTION: AS OF 7/1/21 WE ARE NO LONGER A STRONG SPAS DEALER OR WARRANTY PROVIDER
Customer Name _____________
Created by Michael MacLeod
Aquatic Technologies Inc president
Please feel free to download anything here you find helpful for your service or equipment.