Aquatic Techs Rates & Policies

As of June 2024 most of our rates and policies are listed below. Please call or email us with any questions.

You do not need to sign this for it to become a contract. It's copyrighted material on our website which makes it applicable.

If your hot tub has a leak our usual process is to find the most obvious leak or issue or the source of the leaks or problems be it leaking equipment or plumbing. We then will  Repair the leaks if possible the same day Or return if more time is needed. If another leak is suspected or after we leave your still losing water and we have concluded our current agreement any new calls are considered a new service.

   All time onsite is billed at $195 per hour or a flat rate may be given to repair if that has been agreed to. If you need a written estimate we'll make another appointment with you after the estimate has been approved.

NOTE : PLEASE BE SURE THAT ALL DOGS

 ( pets ) and children are out of our work space and locked up and safe . We also want you, your children and pets to be as safe as possible. We generally have tools and sharp objects on the ground while we are working, not to mention live electricity on most occasions.

All services are charged a one time diagnostic fee to come to any new service call Accept for scheduled hot tub cleanings and or pool cleanings unless specified.

The fee is $195 for up to the first 30 minutes of diagnosis. Should it take longer for any reason additional rates are charged according Starting with a new hour After 30 minutes onsite.

After our professional service tech is complete with your diagnosis or assessment an estimate will be provided for you onsite if we can move forward immediately onsite or by email if the estimate requires special ordered parts or more time than we have on the day we are there.

In addition any minimum repair is $195 on top of the diagnosis fee if any repair is made that day . 

on average most hot tub repairs are 1 to 3 hours.

NOTE : all jetted bath and sauna diagnosis service call fees are a $225 minimum for up to the first 30 minutes of service then $225 per hour with a 1 hour or $250 minimum repair fee if any repair is made and we leave your appliance running when we leave and another $250 minimum fee if we need to come back for any new parts installation and or repair.

* Any electronic invoice sent to you because you couldn't pay onsite or if you were not available onsite for the final payment are subject to a late fee.  Aquatic tech takes their job seriously and we hope you respect  our efforts to finish your job without you present.  All payments are expected upon receipt.

Not knowing is not an excuse in Massachusetts or Rhode Island when it comes to educating youself about the business you are trusting with your hot tub, pool, jetted bath or sauna, so we do our best best to provide you with all the details and we ask that you do the same. Please if anybody has attempted to repair your hot tub etc. Or installed any new parts which did not fix the problem please let us know. Our  goal is to diagnose your problem (s) and make the repair in a timely fashion.

Please have our work space clean, safe and ready for service. 

For questions please call or email. 

Michael Macleod

President

Aquatic Technologies Inc.

( DBA AQUATIC TECH ) 

www.aquatictechma-ri.com

Aquatic Technologies: Cape Cod Hot Tub Repair Services, Spa ... https://aquatictechnologies.us/

Phone - 774-305-0888 

Email  -  aquatictechnologies1@gmail.com

All service charge fees, labor and monies for ordered or installed parts are due onsite when we are there unless otherwise agreed to.

☆ Why we charge  for diagnostic / service call fees ( see below ) 

It requires skill and technical abilities in most cases to diagnose your hot tubs isssue and time and money to get to you on top of that,

With the internet being what it is some customers will take our findings, order the parts and repair or try to repair it themselves to save money and let's face it we can't do that all day or we couldn't even stay in business so therefore you are paying for our knowledge,  Service, experience and skills and our professionalism, fuel, drive time, workers comp insurance, tools, liability insurance and all of the things that make us a business so that we can continue to provide our customers and you with a 5☆ service for many years to come. 

● For first time customers or by request all customers must be home at the time and for the duration of your service  for questions, home entry and for payment purposes 

 We prefer you to call if you need to explain your situation instead of texting or email. If 

  Most repairs are completed in 1 to 3 hours plus parts.

Some Jobs such as openings, closings, cleaning, custom jobs etc my require you to sign an estimate and provide a deposit. In which case you will be given a flat price. Pump replacement, heater replacement etc are very easy to give you an exact price based on what we see onsite. If there are difficulties which are unforeseen of course the price could fluctuate.

If Aquatic Tech winterizes your pool or hot tub, Aquatic tech does not assume any liability if your hot tub or pool leaks or cracks during the winter season. Hot tubs and pools are meant to run with water and or heat year round and the plumbing is mostly PVC / plastic and other fragile  materials which can crack in cold temperatures even without water in them. Aquatic tech takes all measures to rid your hot tub of water such as adding RV antifreeze to the major lines but there are hundreds of lines which do not get anti freeze in them. In addition you are responsible to tarp and cover your hot tub and or add a heat source to the cabinet if need be.

Some repair services are performed on the spot if we have your needed parts on our service vehicle. Before any job is performed a verbal or written estimate will be provided Once your service moves out of the diagnosis stage which you will need to agree to.  It is common practice for you to have to sign a service agreement Before your service begins and before a repair is performed. In this case we are satisfied with you having this information at your disposal. If you feel the need to sign it then please do and provide us with a copy if you see fit.. If we need to order parts, all parts are paid for 100% in advance and we will then call you to schedule your services after we have your parts in our possession.  All estimates and repair quotes are based upon our hourly rate and the ease or difficulty of your repair (s)  no special order parts or performed labor will or can be returned or refunded. Any defective parts will not be Reinstalled unless you purchase a new one or your parts manufacturer has authorized the monies or parts for a new one. We are not a manufacturer or distributor of parts nor are we a store or store front.  We do not accept returns or offer refunds unless agreed to.  Many electronic parts offer no warranty at all after being installed per the distributor. If you want an extended warranty we do offer this option in most cases .  Our distributors changed the electronics warranty due to the general public buying and installing parts whom are not qualified to do so.
We please ask all customers to let our techs do their job when they arrive. Please have all kids and pets secured and preferably in the house. We will ask you to meet us outside to discuss your hot tubs issues and then our tech will reach out to you upon completion or with an estimate.  Interruptions and unnecessary conversation can be distracting and will cause your service to take longer. We charge for all time onsite and our goal is to be as cost efficient as possible.
* Defective parts ( not electronics) . The way returns work is that we need to request an RMA from the distributor who then needs to request one from the manufacturer. All parts carry a limited warranty for manufacturer defect. Usually 1 year.  Labor is not covered because neither party will pay us for our time.  Unless you purchase an extended service contract. If you want a replacement  fast you'll need to buy a new one and wait to get your replacement. A money refund will not be provided.. You will then have an extra one or you can wait for the replacement. If Aquatic Technologies Inc  happens to have a replacement you can purchase it from us. The distributor nor the manufacturer will reimburse you for labor but they will give you another item your willing to wait up to 30 days. Also the shipping costs back and forth are the Customer's unless the distributor agrees to pay for the cost.  The RMA process can take 30 days or more. It is highly recommended to purchase a labor warranty service agreement from Aquatic Technologies Inc. Ask for details.

*Plumbing  warranties are 90 days from the date of repair.

All info here applies to any service we may provide unless we gave you a different quote or estimate in writing which you signed & agreed to.

We do not install used parts you may have or any other parts which we do not provide unless otherwise agreed to. 

All  customers whose homes we must enter for any reason must be home at the time of service.

If we come out to your home you will be charged the diagnosis service call fee even if your hot tub, pool, jetted bath or sauna are not accessible. It is your responsibility to let us know if your situation is less than easily accessible, indoors, a leak, a repair, or whatever problem your hot tub, pool, suns, jetted bath may be having. When we book your appointment we ask basic questions to help us figure out how long we may be at your house scheduling purposes. If you have a hot tub with with the panels or sides are not removable outside of the main equipment panel and you have a leak, if the leak is not inside the main equipment panel we will not look any further and your still responsible to pay us for our time wether we find a leak or not. (you tell us when to stop until we find your leaks)  We do not cut open hot tub panels Which are not meant to come off unless you sign a waiver of liability because your cabinet will never look the same.

If your hot tub is built into a deck, has obstructions in the way of the equipment panel or difficult to service for any reason,  you may be asked to provide better access before we will service your hot tub. In some cases we have refused service. If you have any doubt at all as to whether or not we may have any issues please text photos to 774-305-0888 or email us at aquatictechnologies1@gmail.com 

We accept cash,  checks, credit or debit cards, or Venmo payments. All monies must be paid onsite unless otherwise agreed to.. All parts installed on site or Any special order parts must be paid 100% upfront before the order is placed. all cards and or Venmo will be charged back  any fees charged to us by any of these entities.

We are based in W. Wareham, MA 02576. Please visit our service area tab for more info to see if we service your community. If you are in our service area you pay the same price as anyone else.  If you are not, additional fees  /  rates may apply. As agreed to.

which covers the majority of our service areas, however some areas which are very rural or off the beaten path will call for an additional fee for the initial service call which always covers the diagnosis of your hot tub issue and an estimate for repair.  Whenever possible we will have your parts on our truck and make the repair the same day.  We then bill at $150  per hour. Any job involving 2 men or more on your job if necessary will be a $300 minimum for under the deck, or any difficult job. If your breaker with the GFCI is indoors and not near your tub or pool we may need two men for example. 

☆ Please understand like any other appliance or machine that has not run properly for a period of time that when repairing one component other issues can evolve and or show up that were there already but could not be discovered without the hot tub  or pool running such as flow issues, pump issues, leaks,  chewed wires, breaker issues, controller issues, electronics malfunctions and more.  We take your service seriously and will keep you in the loop as things evolve. We can only diagnosis what we see at any given time.

All Special orders or installed parts are non refundable and must be returned to the manufacturer if there are any problems with the parts etc. If we have your part in stock we will replace it immediately and you will need to pay for the replacement.  If after the part gets tested by the manufacturer which could take up to 90 days and is deemed to be manufacturer defective a refund will be applied.   if the part or parts are deemed to be used error or damaged onsite you will not be refunded.  Aquatic Technologies Inc stands by the manufacturer warranty on most parts. Labor is not covered  by any manufacturers warranty for any length of time.

All Special order or installed parts are non refundable and must be returned to the manufacturer if there are any problems with the parts etc. If we have your part in stock we will replace it immediately and you will need to pay for the replacement.  If after the part gets tested by the manufacturer which could take up to 90 days and is deemed to be manufacturer defective a refund will be applied   if the part or parts are deemed to be used error or damaged onsite you will not be refunded.  Aquatic Technologies Inc stands by the manufacturer warranty on most parts. Labor is warranted as well for up to 90 days on all parts unless you pay for an extended warranty through us.